FAQ

Different product has got different MOQ, you can view details in product introduction. If the number of gifts the guest wants to order is below MOQ, we recommend you to provide relative information. We’d like to do our best to satisfy your demands.
Or you can select products in IGPEX, KUSDOM or REDBOX IDEA according to your requirements. You can refer to the previous several content.

If the order quantities are lower than MOQ, we welcome customer to provide us relative information. We’ll try to satisfy your demands.

Generally, IGP will reply with quotation on that or second day when received the order. If you haven’t got any reply in two days, it could be because of the following reasons:
1)Too much product in query
2)Products in query are too complex
3)Customer hasn’t left contact number or email
If not for the above reasons, please contact +852 8112 0000

Yes, we recommend you to use “Recommendation” page for help. Just leave the relative information of recipients and budget, IGP gift assistant will provide you suggestions!

Customer need to pay in full if the total amount is below 5000 HKD; Otherwise, customer need to pay 50% of full amount for advance deposit and pay the rest after shipment.

1)Cheque
Please Make check payable to "Innovative Gift & Premium (HK) Limited" and mail to Unit 401 , Efficiency House , 35 Tai Yau Street , San Po Kong , HK"

2)Purchasing card
If customer want to use purchasing card, please note it in product query.

Account name: Innovative Gift & Premium (HK) Limited
Bank of China(HK) Limited: 012-594-000-379-87

Account name: Innovative Gift & Premium (Macau) Limited
Bank of China macau branch(MOP): 01-01-20-839024

戶口名稱: 香港商創藝禮品有限公司台灣分公司
台北富邦銀行 012 三重分行: 6791-0201-9930

Oversea customers can remit to our bank account, new customer need to pay in full.

Yes, we accept purchasing card from HSBC and Citibank.

Generally, IGP will send an electronic invoice before shipments. If government agencies or special organizations ask for original invoice, we’ll send it after paying in full.

If customer asks for printing picture or logo on gifts, please provide relative AI(Adobe Illustrator) or CDR(Corel Draw) file. If you can only provide JPG or other file, we will charge at least HKD 150 for transfer fee, specific charges depends on the complexity of the picture.

AI is a kind of vector graphics file format of Adobe illustrator. Vector file has got advantages of small file size and available for unrestricted scaling, which can be precisely adjusted for any kind of printing. It’s more suitable for display drawing, plane design etc.

Commonly single color printing will use silk-screen printing and cost is relative lower. We recommend silk-screen printing for single color printing. Most multi-color printing will use heat transfer printing or color printing depends on the complexity of LOGO. And the cost is higher than single color printing.

Yes, we will search for suitable package or directly customize design for your demands, IGP also allows assemble service for products and packages.

The order cycle time begins from the day of receipt of payment and design files, commonly will take about 3 - 4 weeks (depends on the product and quantities).

If the amount of the order is over HKD 5000, we will provide you an one-time free delivery service for one destination. Otherwise, IGP will charge at least HKD 100 delivery fee depends on product quantities and shipping address. P.S. the delivery areas include Hong Kong, Kowloon and New Territories (not including the Outlying islands, Frontier Closed Area; Tung Chung and the airport ).

Yes, we will try to match the colors requests, but if the desired color is not available, we'll replace it with another color.

Commonly the quotation of single product concludes the sample fee. But if customer are not is not satisfied with the first sample making, we need extra fee for the second one depends on actual situation.

If the products have got obvious quality (non-human factors) or security problems, customer can contact customer service staff within 7 days of receipt of the goods. We will arrange return to factory for adjustment or a refund directly.

Partial delivery is allowed in IGP. All products will be sent to Guangzhou for QC and safety inspection. If customer need partial delivery service, we can provide temporary storage service. Partial delivery for different time interval or different areas is available.

Customer can leave the email address to subscribe IGP newsletter at the bottom of the page. We’ll email the information if new arrival products or festival promotions at regular intervals. If you haven’t subscribe IGP newsletter, just click New Gifts on navigation bar.

Just leave your message and relative information, our IGP schemer will provide suggestion for you.

Customer can provide relative pictures in reference, IGP procurement team will help you.

Customer can input keywords in searching engine to search for relative gifts. The system will list all you need. If there’s no result, welcome to send an enquiry to us. We’ll reply you as soon as possible.