FAQ

Click the relevant area to see the most frequently asked questions and answers about different gift services
We’ve answered some questions according to frequently asked problem types like product query, terms of payment and purchase terms. You can learn more details based on your demands.

Common problems

THE PRODUCT QUERY

WHAT IS PURCHASE ORDER? HOW TO USE IT?

Customers can use a purchase order to inquire the product quotation. Click "Enquiry" and add products of interests. Input your contact information in cart page and click submit, IGP staff will send you the quotation later.

PRODUCT ENQUIRY AND QUOTATION

1)Telephone enquiry
Customer can make a phone call for enquiry during office hours (from Monday to Friday, 9:00 - 18:00)
Hot line: +852 8112 0000/ +852 8109 4388

2)Email enquiry
Please provide product information, your demands or design file (if available) of relative products in email
Email address: sales@igpgift.com

3)Quotation
Add product of interests in to enquiry cart, submit quantities and contact information to get quotation

4)Fax enquiry
Fax the gifts information and order requirements to +852 2200 9009

*Please provide company and contact information for us to prepare the quotation

BESIDE THE PRODUCTS DISPLAY ON WEBSITE, IS THERE ANY OTHER SELECTION?

Beside the products display on website, we’ve got varies products which are not uploaded in the showroom. Welcome to make an appointment to visit our showroom.
In addition, IGP Group has got 3 sub-brand websites: IGPEX, KUSDOM and REDBOX IDEA, customers can make selection in demands.

HOW CAN I SELECT PRODUCT IF I ONLY WANT TO CUSTOMIZE A PRODUCT?

KUSDOM website under IGP has got more than 800 products for customizing. The production can be finished in 3 working days at the soonest. MOQ 1 is available without any requirements, and order more you can enjoy a larger discount. you can place your order in our 24-hour self-service design platform or make your choice in the IGPEX product catalog on IGP with help from special staff.

HOW CAN I SELECT PRODUCT IF I WANT HIGH-END CHOICEST PRODUCT?

REDBOX IDEA under IGP is a high-end product website conclude stationary, photography & digital products, fashion accessories, travel accessories, personal care and leisure products. One piece or batch purchasing are both available. If customers prefer high-end gifts, you can make your choice on REDBOX IDEA, or in the REDBOX IDEA product catalog on IGP.

THE MINIMUM ORDER QUANTITY

Different product has got different MOQ, you can view details in product introduction. If the number of gifts the guest wants to order is below MOQ, we recommend you to provide relative information. We’d like to do our best to satisfy your demands.
Or you can select products in IGPEX, KUSDOM or REDBOX IDEA according to your requirements. You can refer to the previous several content.

IF THE ORDER QUANTITIES ARE LOWER THAN MOQ

If the order quantities are lower than MOQ, we welcome customer to provide us relative information. We’ll try to satisfy your demands.

DOES THE QUOTATION INCLUDE THE COST OF DESIGN

1)If customer only need typesetting of LOGO, the cost of design is already include in quotation;
2)If customer provide LOGO, but need to add elements on the original design, you need to pay 500-800 HKD for the cost of design;
3)If customer provides materials for a new design, we’ll assess the charge according to the complexity and modification frequency.

WHY THERE’S NO ONE FOLLOW UP AFTER I SUBMIT MY ORDER?

Generally, IGP will reply with quotation on that or second day when received the order. If you haven’t got any reply in two days, it could be because of the following reasons:
1)Too much product in query
2)Products in query are too complex
3)Customer hasn’t left contact number or email
If not for the above reasons, please contact +852 8112 0000

HAVE NO IDEAS! CAN I GET ANY GIFT SUGGESTION FROM IGP?

Yes, we recommend you to use “Recommendation” page for help. Just leave the relative information of recipients and budget, IGP gift assistant will provide you suggestions!

LOW MOQ DEMANDS

HOW CAN I SELECT PRODUCTS IF I’VE GOT A LOW DEMANDS OF BUDGET AND MOQ?

IGP provides various gift projects include Low Price Promo Gifts, Small Batch Order, Quick Print and Small Amount Gifts...Customers can choose proper project according to their own budget, minimum order quantity or shipping time, or can email us to ask for our help.

WHAT IS SMALL BATCH ORDER?

In order to satisfy some demands of low MOQ and temporary activities, IGP launches different kinds of gift customization set with the amount of 10 - 30 items. Customers can do the design by themselves. Most products can be finished within 3 working days. We also provide exquisite packing for most hot-sale products. Our small amount gift sets are especially suitable for internal procurement or small market promotional events.

Page Link: Small Batch Order, Quick Print

Purchase Methods: You need to buy it by set, they are always containing the amount of 10 - 30 items, all products in a set should be printed with same pattern. And the set can not be split up, you can only buy multiple sets instead of specified quantities.

Shipping Time: Most products can be finished within 3 working days, but some items need more times, you can view details in product pages.

How to Make Order: Use our self-help platform, all steps from making quotation, uploading LOGO or pattern to design, to placing the order, can be completed by yourself. Or email us to ask for our helps.

Printing: Color printing

WHAT IS ORDER IN BULK?

Order in bulk products are mainly for corporate or groups with low gift budget, this kind of products contain popular promotion gifts like advertising pen, advertising fan, file folder or business cards. Low minimum amount, short production cycle...order in bulk product is very applicable for temporary activities.

Page Link: Small Amount Gifts

Purchase Methods: Order in bulk products have got MOQ demands, you can increase the quantity you want on the basis of minimum order quantity. Buy more enjoy more discount.

Shipping Time: Some products can be finished within 3 working days, but some items need more times, you can view details in product pages.

How to Make Order: Use our self-help platform, all steps from making quotation, uploading LOGO or pattern to design, to placing the order, can be completed by yourself. Or email us to ask for our helps.

Printing: Color printing/Single color printing (optional color)

WHAT IS LOW PRICE PROMO GIFTS?

Also called IGPEX super discount gifts, if you have got demand of low budget and MOQ, and you only ask for simple single color printing, just choose our super discount gifts. Or email us to ask for our help.

Page Link: Low Price Promo Gifts

TERMS OF PAYMENT

HOW TO PAY?

Customer need to pay in full if the total amount is below 5000 HKD; Otherwise, customer need to pay 50% of full amount for advance deposit and pay the rest after shipment.

1)Cheque
Please Make check payable to "Innovative Gift & Premium (HK) Limited" and mail to Unit 401 , Efficiency House , 35 Tai Yau Street , San Po Kong , HK"

2)Purchasing card
If customer want to use purchasing card, please note it in product query.

HONGKONG CUSTOMER

Account name: Innovative Gift & Premium (HK) Limited
Bank of China(HK) Limited: 012-594-000-379-87

MACAO CUSTOMER

Account name: Innovative Gift & Premium (Macau) Limited
Bank of China macau branch(MOP): 01-01-20-839024

TAIWAN CUSTOMER

戶口名稱: 香港商創藝禮品有限公司台灣分公司
台北富邦銀行 012 三重分行: 6791-0201-9930

PAYMENT METHOD FOR OVERSEA CUSTOMER?

Oversea customers can remit to our bank account, new customer need to pay in full.

CAN I USE PURCHASING CARD?

Yes, we accept purchasing card from HSBC and Citibank.

CAN I GET INVOICE AFTER THE PAYMENT?

Generally, IGP will send an electronic invoice before shipments. If government agencies or special organizations ask for original invoice, we’ll send it after paying in full.

PURCHASING TERMS

THE FILE REQUIREMENTS OF PRITING LOGO ON GIFTS

If customer asks for printing picture or logo on gifts, please provide relative AI(Adobe Illustrator) or CDR(Corel Draw) file. If you can only provide JPG or other file, we will charge at least HKD 150 for transfer fee, specific charges depends on the complexity of the picture.

WHAT IS AI FILE?

AI is a kind of vector graphics file format of Adobe illustrator. Vector file has got advantages of small file size and available for unrestricted scaling, which can be precisely adjusted for any kind of printing. It’s more suitable for display drawing, plane design etc.

THE DIFFERENCES BETWEEN SINGLE-COLOR AND MULTI-COLOR PRINTING?

Commonly single color printing will use silk-screen printing and cost is relative lower. We recommend silk-screen printing for single color printing. Most multi-color printing will use heat transfer printing or color printing depends on the complexity of LOGO. And the cost is higher than single color printing.

IF I’VE GOT SPECIAL REQUIREMENTS FOR PACKAGE, CAN I CUSTOMIZE?

Yes, we will search for suitable package or directly customize design for your demands, IGP also allows assemble service for products and packages.

HOW MANY DAY IS THE ORDER CYCLE TIME ?

The order cycle time begins from the day of receipt of payment and design files, commonly will take about 3 - 4 weeks (depends on the product and quantities).

DELIVERY SERVICE

If the amount of the order is over HKD 5000, we will provide you an one-time free delivery service for one destination. Otherwise, IGP will charge at least HKD 100 delivery fee depends on product quantities and shipping address. P.S. the delivery areas include Hong Kong, Kowloon and New Territories (not including the Outlying islands, Frontier Closed Area; Tung Chung and the airport ).

CAN I PURCHASE A PRODUCT WITH DIFFERENT COLORS

Yes, we will try to match the colors requests, but if the desired color is not available, we'll replace it with another color.

HOW TO CALCULATE SAMPLE FEE?

Commonly the quotation of single product concludes the sample fee. But if customer are not is not satisfied with the first sample making, we need extra fee for the second one depends on actual situation.

QUALITY ASSURANCE

If the products have got obvious quality (non-human factors) or security problems, customer can contact customer service staff within 7 days of receipt of the goods. We will arrange return to factory for adjustment or a refund directly.

PARTIAL DELIVERY

Partial delivery is allowed in IGP. All products will be sent to Guangzhou for QC and safety inspection. If customer need partial delivery service, we can provide temporary storage service. Partial delivery for different time interval or different areas is available.

WEBPAGE USAGE

HOW TO GET THE LASTEST PRODUCT INFORMATION IN IGP

Customer can leave the email address to subscribe IGP newsletter at the bottom of the page. We’ll email the information if new arrival products or festival promotions at regular intervals. If you haven’t subscribe IGP newsletter, just click New Gifts on navigation bar.

GIFT RECOMMENDATION

Just leave your message and relative information, our IGP schemer will provide suggestion for you.

PROCUREMENT SERVICE

Customer can provide relative pictures in reference, IGP procurement team will help you.

NO DESIRED PRODUCT ON WEBPAGE

Customer can input keywords in searching engine to search for relative gifts. The system will list all you need. If there’s no result, welcome to send an enquiry to us. We’ll reply you as soon as possible.

OTHER VALUE-ADDED SERVICES

LIVE PRINT BOOTH SERVICE

IGP Live Print, is a brand new gift project. We provide you a full service from event planing, gift purchasing, supporting facility preparing to printing service of the day. Customers of corporate or merchants can make their exclusive gifts on the spot and take them home. The Liveprint project is especially applicable for attractive offline promotion events, creative exhibition, exposition, wedding, fans meeting or fiesta.

Visit Live Print Booth Service for viewing more details, or email us for enquiry.

IP AUTHORIZATION

All creators’ contents is provided by Kusdom, the sub-brand under IGP group, which contains a series of IP of popular characters or artists’ works. Customers can plan any IP gift projects or get authorization to make peripheral products with our one-stop services. Please visit IP Authorization to view more details, or email to contact us.

CORPORATE/TEAM GIFTS

If the number of gifts you ordered is between 3-100, and you want to print different contents like different names or images on the gifts, our batch design system can help you to easily complete it. Just set up the original template design on design page, use it to create multiple items and easily change the images or texts. This function is very applicable for customizing personalized gifts for each members. Please visit Corporate/Team Gifts to view more details and have a try by yourself.

We provide giant coverage in Greater China Region with the largest corporate gift and premium network in Asia. We serve more than 30000 gift projects and manage more than 500 suppliers. Operation 8 main cities in Southeast Asia and 2 quality inspection centers. Customers can check the information of thousands of gifts....More>>
Our Brand: KUSDOM Redbox IGP EXPRESS IGP GIFT Live Print IGP 2022 copyright © All Rights Reserved
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